Online Payment Portals are really powerful and efficient when connected to QuickBooks!

Consumers expect the ability to be able to pay their utility bills online at the utility’s website. As a matter of fact, customers are finding the process of writing paper checks, finding a stamp, and mailing bills increasingly inconvenient. Customers have reached the point long ago that they expect to be able to pay their bills conveniently, securely and in the manner they prefer.

Examples of Utilities that need Online Payment Portals:

• Electric Companies
• Electric Co-Operatives
• Natural Gas Companies
• Natural Gas Co-Operatives
• Water and Sewer Companies
• Refuse and Trash Removal Companies

Some basic expectations of consumers:

• It will be easy to log in without requiring the customer know an account number.
• The customer expects the ability to choose their own user id and passcode.
• The customer payment history should display
• Previous Bills or Invoices should be accessible
• Payment Options should include, Credit Cards, Debit Cards, Prepaid Cards, and Direct Debit from Checking and Savings accounts.

Expectations of Utility Operators:

• Should not have to post the transaction more than once
• If automated, eliminate the labor of posting payments.
• Should eliminate the need for manually emailing eBills to customers that request to pay online.
• Should reduce postage costs as customers discontinue paper bills in favor of bills in electronic format or automatic payments.
• Reduced labor answering the phone pertaining to billing questions
• Increased billing and payment accuracies
• Increased customer retention
• Reduced Postage due to reduced Billing Expense
• Improved cash flow due to additional options for customers to pay conveniently.

 

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