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What do I Need to Make a Customer Account Portal? Organizations will need a good computer, internet and email account plus: QuickBooks (One of the Online Versions) Merchant Services Account such as Authorize.net Domain Name (This is not needed prior to starting the project.  Once we scope it out, and roll into production, there will be plenty of time acquire … Read More

Providing customers with the information they are looking for online is one way to leverage the website to increase productivity and may reduce the amount of phone calls and customer contacts.  This is a good thing.  Customers can still call you, but when they do, it will be for things they are not able to accomplish online.  It is more … Read More

What is an Online Customer Portal? If you have logged in to your credit card website to pay your credit card bill then you know what a payment portal is. Most Credit card companies have an online portal where people can log in and view their credit card account transactions, see how much they owe, the due date and other … Read More

At Lightning Mine, we  know what design features customers do not want and have developed the best possible processes to utilize when we build a customer account portal. How Not To Make a Customer Account Portal: 1.  Please do not require your customer to know their account number to log in. Many customer account portals will require the customer to … Read More

The basic idea of eCommerce is to enable or empower your customers to self serve.  Customers love to be able to log in and pay their bill, change their address, view their payment history, pay ahead, and research additional services your company offers. Business owners love the efficiency of empowering customers to do these things because it reduces the amount … Read More